Grading & Returns Supervisor
I have 22 years of experience in the mobile phone industry, specialising in reverse logistics. My expertise encompasses handling all types of returns, from new, sealed devices to those that are faulty or damaged. I excel in assessing the warranty status of these devices and determining the necessary actions to optimise their return process.
Proficient in diagnosing and securely erasing data to prepare devices for resale, I ensure every step meets the highest standards of security and efficiency. For devices beyond warranty, I also manage out-of-warranty repairs.
My background includes several years in mobile device repair, enhancing my comprehensive understanding of the industry's challenges and needs.