Frequently Asked Questions

We work with customers of all sizes, from multinationals to sole traders. If you have technology products which need to be fulfilled or managed, get in touch and we’ll discuss solutions with you.

This depends on the complexity of your requirements. Setting up a complex fulfilment solution where there are multiple SKUs and API integration is required, will take longer than booking in a straight forward re-work job. We would recommend you get in touch to discuss your requirements.

Once we’ve both agreed to proceed, we will work with you to document requirements and a dedicated member of the team will work with you throughout the onboarding process. Time scales and costs will all be agreed and once live, you will be handed over to a day-to-day operational team who will remain in touch with you and keep you informed at all times.

No, our standard contract is a 30-day rolling contract. We believe that we don't need to tie you into complicated long-term contracts. If you would like us to provide you with something a little longer term, we would be more than happy to sort this out for you.

Yes we do. Across our chosen carrier partners we offer various services for international parcel delivery.

We primarily work with DPD, DHL & Royal Mail as we find these couriers provide the best in service and reliability. If you specifically want to work with another courier, get in touch with us to discuss your requirements. We always work with our customers to find the best solutions available.

No. We are not a bonded warehouse, and don't plan for this to change at this time.

Yes of course. We help with all aspects of returns, across an array of product sectors.

Very much on a customer-by-customer basis. Some customers prefer to leverage their own marine Cargo insurance while others prefer to utilise our in-house insurance. We would recommend you get in touch to discuss your requirements.

No. In the rare instance that there is a problem, each courier has their own fixed insurance against them losing or damaging a parcel that is in their care. In these instances, we would work with you to help manage your claim.

No. You have to use our carrier accounts should you want to use our fulfilment service. We try and offer every possible option, so there is something to suit you already. By consolidating everything through our accounts, this means we can provide all our customers with a great value shipping service, no matter what volumes they currently ship.

Yes, this is a service we are able to offer if you need to exchange goods already sent out to a customer.

Yes, we offer a full grading service and are industry experts at grading product.

All customers are provided with a suite of reports to ensure they know the status of any orders and have full visibility of their stock while it's in our care.

Find out more about out API Integration here: https://tech3pl.com/api-integration/